Welcome to the Culture and Implementation Theatre

Andy Kinnear, Former NHS Chief Information Officer at Ethical Healthcare Consulting opens the virtual Culture and Implementation Theatre and will give you an overview of what to expect from this Theatre.

Enjoy streaming the theatre-on demand!

The sessions included on this page are CPD certified, however, certificates are only available to those that attend the physical conference. 

Keynote Fireside Chat: In conversation with Matthew Gould

Stream this session to discover what Matthew Gould and Beverley Bryant had to say about:

  • The role of the centre
  • The NHS App
  • Elective Recovery
  • Digital Innovation
  • Data for health inequalities


  • Matthew Gould, Chief Executive Officer, NHSX
  • Beverley Bryant, Chief Digital Information Officer, Guy’s & St Thomas’ NHS Foundation Trust

Lasting Solutions to Reducing Pressure and Increasing Capacity in the NHS

In this on-demand session, our experts discuss:

  • Data, digital and technology to support reducing waiting lists and electives.
  • Tackling clinical/operational and digital burnout
  • Training and developing future digital workforce
  • managing overwhelmed services to optimise workload
  • Understanding your backlog and how to prioritise it – monitoring the current diagnoses of those on your waiting list – allowing for reassessment (clinical validation and prioritisation) during their waiting time
  • Prioritizing best practices in communicating between systems and impact on patient safety
  • Advice and guidance (A&G) – aligning expectations and delivery
  • Getting from good to great, building on the transformation work already gained to help future proof capacity
  • Supporting the recovery of elective care

Chair: Piers Ricketts, Chief Executive Officer, Eastern AHSN part of the AHSN Network


  • Kia Cottrell, Senior Manager, Juniper
  • Colin Lewry, CLEAR Programme Lead on behalf of Health Education England
  • Lisa Hollins, Director of Innovation, NHSX
  • Roberto Tamsanguan, GP, Clinical Advisor, NHSX
  • Andrew Barlow, Clinical Lead for Respiratory Medicine, West Hertfordshire Hospitals NHS Trust

Making the 2020s the Decade of Community Services

In this on-demand session, our experts discuss:

  • Changing the narrative – parity of esteem between hospital and community services 
  • Making the rhetoric a reality – using data to bring care closer to home 
  • Safely managing capacity and demand in the community 
  • Developing a digital workforce 

Chair: Piers Ricketts, Chief Executive Officer, Eastern AHSN part of the AHSN Network


  • Andrew Lewarne, Managing Director – ICD – Community Care & Specialist Medicine, Salford Royal NHS Foundation Trust. Part of the Northern Care Alliance NHS Group
  • Ram Rajaraman, Founder & CEO, CHAI Analytics

Future Proofing the Digital Workforce

Stream this session to listen to our digital health experts discuss the following topics:

  • Professionalisation, Leadership and Succession Planning
  • Understanding the skill set needed in your business to be sustainable.
  • Building your team – Determining the capabilities, skill sets needed for the projects you are running.
  • How all NHS staff can now self-assess and develop their digital literacy skills.
  • Balancing Forward Planning with Risk appetite. Finding the funding which will enable you to hit your workforce development goals and objectives.
  • Mobile Working – Both clinical staff undertaking work within the community AND non-clinical staff working from home.
  • How can organisations and individuals build the requirements that sustain a new digital clinical workforce?
  • How we recruit and support the development of our staff to establish representation and diversity across the board.

Chair: Julie Bailey, Head of Healthcare, BCS


  • Helen Thomas, Director, Digital Health & Care Wales
  • Andy Kinnear, Former NHS Chief Information Officer, Ethical Healthcare Consulting
  • Wajid Hussain, Consultant cardiologist, Royal Brompton & Harefield Hospitals
  • Sara Nelson, Deputy CNIO, NHSX

Supporting Recovery, Resilience and Transformation with Digital Workers

Stream this session to listen to our digital health experts discuss how:

  • Automation is helping to prioritise patients on the elective care waiting list
  • Trusts are using digital workers to book and schedule outpatient appointments
  • Trusts are reducing and avoiding waste and maximising efficiencies within their outpatient departments with automation
  • Automation is supporting the patient experience and referral to treatment times


  • Karen Gorman, Healthcare Account Director, Blue Prism
  • Marc Hadwin, Head of Digital Services, University Hospitals of Morecambe Bay NHS Foundation Trust

Shuri Network: Shadowing and Mentoring to Support Nursing Innovation

Chair: Heather Caudle, Chief Nursing Officer, Surrey and Borders Partnership NHS FT and Member, Shuri Network


  • Bisi Soledolu, Project Manager, Shuri Nursing Fellowship
  • Anna Awoliyi, Chief Allied Health Information Officer (CAHPIO) and Digital Lead, Nursing and Allied Health, Kettering General Hospital
  • Angela Knight Jackson, Head of Nursing Development Programmes, National Nursing Directorate at NHS England and Improvement
  • Natasha Phillips, Chief Nursing Information Officer, NHSX

Patient Flow Technology and The Role of Change Management in Supporting Integrated Capacity Management & System Collaboration

The session our experts will cover The Royal Wolverhampton NHS Trust’s journey in implementing the United Kingdom’s first and Patient Flow Command Centre. Plus, hear from David Loughton, CBE, Chief Executive of The Royal Wolverhampton NHS Trust on their journey to centralising operations, capacity planning and bed management across the Trust’s 850+ beds.

Chair: Heather Caudle, Chief Nursing Officer, Surrey and Borders Partnership NHS FT and Member, Shuri Network


  • Neil Griffiths, Managing Director, Teletracking International
  • David Loughton CBE, Chief Executive, The Royal Wolverhampton NHS Trust

Health Education England Hosted: Lifelong Learning for Health

  • Supporting Education and Training Throughout the Career of the Digital Health and Care Workforce  
  • Insights from HEE’s directorate of innovation, digital and transformation

Chair: Patrick Mitchell, Director of Innovation, Transformation and Digital, Health Education England


  • Neil Ralph, TEL Programme Lead/ Onboarding and Training Lead for Nightingale Hospital, Health Education England
  • Henrietta Mbeah-Bankas, Head of Blended Learning and Digital Literacy Workstream Lead, Health Education England
  • Hatim Abdulhussein, Clinical Fellow – AI and Robotics Programme, Health Education England
  • Tracey Eyre, Programme Lead, Digital Readiness – Nursing, Health Education England

How Harnessing the Power of Digital Transformation has Improved Patient Safety and Supports Clinical Care Delivery

  • How to navigate opportunities for digital to drive safety?
  • The evidence and examples of where digital transformation has made improvements in patient safety?
    • Remote monitoring of patients throughout CV-19 including ongoing Long-Covid.
    • Shared Care Records
    • Electronic Prescribing
    • Developing opportunities in interoperability medicine standards
  • Harnessing developments and advances in digital technology to make future improvements for patient safety.
  • How digital rollout has revealed huge opportunities to improve patient safety measures in digital inclusion, accessibility and health literacy.


  • Kelsey Flott, Deputy Director Patient Safety, NHSX
  • Catherine Dale, Programme Director (Patient Safety), Health Innovation Network, part of the AHSN Network
  • Clive Flashman, Chief Digital Officer, Patient Safety Learning
  • Neylya Solomons, GP and Clinical Lead for Hypertension Trailblazer Programme, NHSX

Practical Steps to Increase Diversity and Inclusion Standards in your Healthcare Organisation

NHS Senior leaders discuss pre-existing barriers to addressing diversity standards and consider tried and tested steps to combat common challenges and find areas of opportunity for improvement.

  • What are the systemic shifts needed in most or current workplace models? Considering age, race, religion, disability, nationality, sexual orientation, and gender
  • Examples of successful best practices, candid accounts delivering insights to where the challenges still lie.

Chair: Richard Stubbs, Chief Executive Officer, Yorkshire and Humber AHSN and Vice Chair, the AHSN Network


  • Ronke Adejolu, Associate Chief Nursing Information Officer – Community, NHSX
  • Eddie Olla, Regional Director for Digital Transformation, NHS Midlands
  • Masood Ahmed, CMO and CCIO, NHS Black Country & West Birmingham CCG, Clinical Technology Officer at West Midlands AHSN, Part of the AHSN Network
  • Anna Thomas, Anna Thomas, Co-Founder, Institute for the Future of Work
  • Uday Bose, Country Managing Director & Head of Human Pharma, Boehringer Ingelheim

Solving Real World Problems: Aligning the Tribes of Digital and ‘Improvement’ in NHS Transformation

Tune in to this insightful on-demand session as our expert’s outline:

  • How to find the ‘sweet spot’ blend of delivery between improvement and digital services
  • Ensuring implemented digital tools and technology, support and drive forward the broader ambitions and outcomes to enable the new model (such as improving patient safety)
  • Recognising different languages and methodologies and bringing them together to create synergy.
  • Finding the best ways to align visions and share learnings.
  • The use of data for improvement

Chair: James Freed, Chief Information Officer, Health Education England


  • Breid O’Brien, Deputy Director – Digital Health, NHSX
  • Penny Pereira, Q Initiative Director, The Health Foundation
  • Kevin Jarrold, Chief Information Officer, NWL Health and Care Partnership, Imperial College Healthcare NHS Trust, Chelsea and Westminster Hospital NHS FT
  • Barry Frostick, Regional Director of Digital Transformation, NHS England

Communications Technology: Key to Optimizing “Smart’ Hospital Operations and Improving Patient Outcomes

  • A modern communication platform is a foundational component of a smart hospital
  • It’s all about shortening the time to act
  • Integrations plus workflow orchestration are key to improving care
  • Support the various devices your staff need to optimize communications
  • Avoid isolating your staff and keep them safe!


  • David Jones, Senior Clinical Executive, Vocera

Evaluating Technology – In a Post DTAC World

  • DTAC as a starting place- -what are its long-term goals and applications?
  • Where would we like DTAC to take us? Enabling flexibility in the concept of best practice to support further innovation.
  • Holding ourselves to account – How do we evaluate ourselves?
  • Ensuring that as an industry there is standardisation of working that enables ethical delivery of services
  • Where does DTAC fit into the bigger picture of professional standards and teaching best practice?
  • Measuring the ROI of being Dtac compliant does it give you the measures of security, effectiveness, and safety?
  • How do we make sure we get the most innovation with the right amount of safety and assurances?

Chair: Hassan Chaudhury, Healthcare UK, Department for International Trade


  • Stuart Harrison, ISO Project Lead, PHD Researcher, Institute of Digital Healthcare
  • Maddie Julian, Co-Founder, Digibete
  • Lauren Harkins, Assistant Director of Programmes, NHSX
  • Mark Kenny, Strategic Transformation Lead / Head of Healthtech, Surrey and Borders Partnership NHS Foundation Trust

Your Health in Your Hands

  • A ‘digital first’ option for routine follow up frees up capacity to tackle the waiting list crisis – as well as allowing richer consultations for those that need them – heralded by the NHS Long-term Plan
  • Long-term conditions treatment and care account for 70% of acute and primary care budgets and their management impact greatly on waiting times to see consultants and receive treatment.
  • The project is being evaluated at scale across multiple domains and with a whole speciality in haematology. The project includes three NHS Foundation Trusts, four Universities, and four patient-focused charities
  • We will report our experience highlighting a culture of co-design with patients, the public, and clinicians to deliver effective digital health and digitally inclusive products


  • Adrian Brown, CEO, Itecho Health
  • Reuben Benjamin, Consultant Haematologist, King’s College Hospitals NHS FT
  • Lalit Suryawanshi, CTO, Itecho Health

The Final Frontier for Clinical Communications

  • Achieving a sense of connection and communicating effectively in a virtual environment
  • Building out digital strategies remotely – How tools are enabling us to do this?
  • Building out the new ways of working for your semi/virtual teams (new tools such as XR)
  • Virtual Clinics
  • Delivering Telemedicine in Dermatology – Producing Videos for GPS
  • Outpatient Referrals from GPS to secondary care
  • What retraining is required to work with your teams and engage with patients remotely?
  • Training remotely, both teams and team leaders

Chair: Hassan Chaudhury, Healthcare UK, Department for International Trade


  • Neil Ralph, TEL Programme Lead/ Onboarding and Training Lead for Nightingale Hospital, Health Education England
  • Minal Bakhai, Clinical Director Digital First Primary Care, NHS England and Improvement
  • Shankar Sridharan, Consultant Paediatric Cardiologist, CIO, Great Ormand Street Hospital
  • Rebekah Davies, Digital Clinical Transformation Manager, NHS England Improvement
  • Carolyn Charman, Consultant Dermatologist, Clinical Advisor, NHSX, Royal Devon and Exeter NHS Foundation Trust

Digital Revolution in Dermatology: Implementing Tele-dermatology Solutions to Improve Patient Pathways

  • Dermatology is among the most popular applications of e-health and telemedicine 
  • The Dermatology Improvement Collaborative has explored routes to implementing teledermatology solutions, such as diagnostic photo hubs  
  • Learnings from this project can help inform your telemedicine and e-health strategy  
  • Benefits include streamlining the patient pathway, reducing waiting times, and more efficient use of clinical resources through improved clinical triage 


  • Lesley Soden, Programme Director, Health Innovation Network, part of the AHSN Network
  • David Reith, Director of Commissioning Strategy, NHS SE London CCG

Becoming a Digital First Organisation – Making the Commitment as Health Education England

“Making HEE a Digital First organisation is one of five formally agreed objectives; ‘To demonstrate improvement in embedding digitalisation for our people, our business and our influence”

Chair: Sam Shah, Chair, HETT Steering Committee


  • Navina Evans, CEO, Health Education England

The Ethics of Digital Innovation

  • ‘What do we do now?’ we have lots of data, how to use it for the most clinically beneficial purposes.
  • How have attitudes and culture changed among the sector to data privacy and insights
  • Giving frontline staff the tools to feel confident sharing data and information.
  • Governance is stepping back in what is ‘clinically appropriate?
  • Moral and ethical duty to ensure health inequalities are challenged and reduced

Chair: James Freed, Chief Information Officer, Health Education England


  • Rafiah Patel, Chief Digital Ethics and Privacy Officer, Surrey and Borders Partnership NHS Foundation Trust
  • Ciaron Hoye, Deputy CIO, Birmingham and Solihull CCG
  • Brhmie Balaram, Head of AI Research and Ethics, NHSX
  • Crystal Dennis, Interim Lead for Public Facing Digital Health Services, Our Dorset Digital

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