CPD Accredited Agenda

Welcome to the Digitally Empowered Patient’s Theatre.

• Social prescribing for health inequalities
• Digital prescribing/prescribing access and digital tools
• Person-centric care, building digital tools around the healthy patient as well as the sick patient
• Clinical service design, user design in patient-focused technologies and weeding out the barriers for uptake
• Patient engagement, reaching ‘hard to reach groups’ considering diversity and inclusion in design
• Considering the wider determinants of health e.g. rural access to high-speed internet, cost of digital, priorities of work/schooling
• Inviting the public into the ‘system world’ to meet our gains and priorities but without considering their influence once at the table.
• NHS Long-term plan accelerates on digital, narrative as its been great for some but the risk of widening health inequalities and assumptions about certain communities but they aren’t there in practice
• Phase 3 recovery letter, 8 urgent actions for health inequalities, mitigate against exclusion through data

Ian Pearce (Founder of Neuro ProActive) is joined by Lisa Beaumont (stroke survivor) Dr Sally Lewis (Clinical Lead for Value Based Healthcare in Wales) and Liz Ashall-Payne (CEO of ORCHA). This session will discuss the dos, don’ts and must haves in preparing a digital health technology for widespread adoption.

As a digitally empowered patient herself, Lisa will offer a unique perspective on Patient and Public Involvement and how Neuro ProActive is helping to improve her quality of life through her rehabilitation.

As we prepare for adoption in Wales, Dr Sally Lewis will discuss the Value Based Healthcare approach and how solutions like Neuro ProActive can improve efficiencies of Clinical Teams as well as patient outcomes.

As a key partner for Neuro ProActive over the last three years, we’ll be asking Liz to share some insights on how ORCHA see the regulatory environment changing in the years ahead and how best to prepare.

• bringing tried & tested digital engagement practices to the healthcare sector
• enabling patients to play a more active role in managing their care
• increasing take-up and attendance through active engagement
• making it easier for patients to access care and support.

• How can digital health tools help us better map out what services are and are not available?
• Covid highlighting the needs and inconsistencies with mental health services.
• Digital tools being used to offer CV-19 support with grief and counselling.
• Proactively using digital to improve ethnic minority groups uptake in accessing mental health services
• Mitigating backlog of problems with ‘While you wait’ services.
• The new service user experience with digital tools factored in
• Where can we look to give patients a choice in how they engage in digital vs f2f services?
• Where do the opportunities now lie for mental health with integrated care systems?
• Proactive approaches to managing mental health since the pandemic – Every mind matters, long covid patient management
• Digital Emergency Triage for Mental Health Crisis – NHS 111 mental health service

• Creating virtual wards and enhanced remote patient management for healthcare professionals  
• Supporting patients to self-manage key parts of their treatment  
• Improving health outcomes and delivering clinical, operational, and financial benefits for NHS Trusts  
• Delivering more of the up days and help on the down days for everyone living and dealing with cancer  
• Why now is the time to implement digital alongside traditional cancer care within your hospital

–             How the Connecting Your Care programme responded to the pandemic

–             How ubiquitous access for clinicians to a Shared Care Record improved the patient experience

–             Where to next to maximise the benefits for patients

• Understanding how to capture useful data
• Qualitative and anecdotal experience as evidence
• Patient testimonials
• Which cohorts are managing their own health and how can different solutions be targeted to help?

• Understanding patient and clinician needs and designing services with their involvement is key to delivering better outcomes and successful services  
• Over the past year, TechUK, NHSX, and NHS Digital came together to create a user-centred Design Working Group with the aim to support the public sector organisations to work together with industry to champion user-centered design, identify good practice and share expertise and knowledge 
• For this session, members of the Working Group will look at the place of user-centred design professionals in the digital and informatics workforce, what good user-centred design looks like for health and care, and identify how to help those commissioning digital products become “expert” clients 

Welcome to Day 2 of the Digitally Empowered Patients Theatre.

• The impact of online access on staff and patients:
  • Increasing workload – breaking down the figures
  • The capacity to change demand type and frequency.
• Finding the balance of virtual vs physical appointments to achieve a comprehensive hybrid approach.
• Designing pathways to make both types appropriately accessible.
• Why do we see variation in approach to service delivery models between practices? How are decisions made?
• HomeFirst and Left shift – how do these trends impact the patient and clinical experiences
• Understanding the impact of user design and usability of Digital Triage

Pexip specialise in removing the boundaries for securely introducing video into your digital patient care strategy. We provide assurance and guarantee for your patient data, we allow connection without download, assuring anyone on any device at any time can connect simply and easily. Our service is fully branded and customisable providing assurance to the patient that the video consultation is secure, and we have a range of integration to EPCR records such as EPIC to schedule your consultations seamlessly and simply. With our open technology focus we can ensure connectivity from your existing internal VC systems, including Microsoft Teams or Google G Suite to save budget and improve workflows

Pexip’s head of healthcare Tom Jones will talk through some of the success stories for Pexip Health with customers such as NSW Health, Veterans Affairs & Belfast HSC Trust. Tom will also look at some of the processes and procedures to consider when transforming your patient care strategies.

• Leveraging secure cloud services to collaborate with colleagues & patients with the equipment you already have
• Clinicians can maintain existing workflows but extend their capabilities through cloud interoperability
• Patient facing video consultation through a web browser with no download and no Apps
• Customised and branded patient facing virtual waiting rooms to ensure patient confidence in their waiting area
• Services hosted and managed by Trust IT teams

• How the virtual care model at Croydon has evolved under the pressure of the coronavirus pandemic
• The role of virtual care within both primary and secondary care settings
• The significance of continuous vital sign monitoring within the home and the impact on patient care and experience (including insight into individual patient case studies)
• The clinical and operational outcomes that have been achieved through virtual care since implementation

• Preparing your organisation by setting up the internal infrastructure ready to connect patient technologies.
• Getting the patient pathways and data flows ready to roll out apps, wearables, and patient health records.

• Digital Transformation to drive change
• Placing the Patient at the heart of digital transformation
• Adding value to the system to drive patient-centric digital transformation

• Ethics of social prescribing – building community activity around patient needs, thinking beyond illness and into wellness.
• Combining efforts holistically across health, social care and third sector support organisations in communities
• People able to control their own care plans – personalised care planning and patient-initiated treatment considered as a wider approach to digital.
• How to utilise and work collaboratively with volunteer and community services

• Establishing rapid roll out of 24/7 access to digital mental health services
• Delivering a safe and impactful service
• Understanding the parameters with which you wish to design your chat bot services.
  • Offering improved access to health and wellbeing services
  • Urgent and Emergency Access to support before crisis point.
  • Set up to enable signposting to necessary services and information quickly and as needed.
• What is the potential for chat bot services?
  • E-learning packages to support well being
  • Bespoke service dependent on appetite and need of patient is possible on an integrated platform.